- All our products are 100% handcrafted and most of them are created as and when orders are received.
- We request our esteemed customers to understand and go thru the specifications & dimensions of the products before ordering them or speak to us in case of any doubts / concerns.
- Because we are customers ourselves and we realise it can be frustrating when the purchase is not quite right, we offer a complete “no fuss” guarantee to all our customers. If your goods are damaged or if you receive an incorrect product, or if you’re simply not satisfied with what you’ve received, we would be happy to Exchange the goods for an alternative of your choice to equal value. /li>
In order to get a Damaged / Defective/ Wrong Unused item replaced :
Contact Customer Care via the Contact Us Page or drop a mail at [email protected] or call us on +919599564868, within 7 days from the date of delivery.
Immediately Click 4 photographs 1. Two Pictures of the Package or Carton showing the Packing Labels and showing the damage on the carton
2. Two Pictures of the Wrong or Damaged Product received And We on +919599564868 or mail them to [email protected]
The defective/unused product will be recalled and a replacement will be shipped immediately, return charges are payable by Paperus for domestic (India) shipments and by customer for International shipments.
Return Delivery Address:
C 3 / 803, The Legend, Sector 57, Gurgaon, Haryana – 122001
Returns & Exchanges
Paperus endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. We also value our customers and their requirements, and we put our best efforts to enhance customer experience and satisfaction.
As a policy, we do not offer exchanges on products which are delivered in right condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality / manufacturing defect then we are open to extending replacement or exchange of your order.
The product should be return in original packing without any damage or any kind of tampering, should be well packed to avoid ant damage in transit.
EXCHANGES & REFUND POLICY
Full Refunds will only be provided in the following cases:
Strictly, no refunds will be given in the following cases:
Exchange of the Product:
For Credit Card / Debit Card / Net banking or PayPal Transactions:
For Credit Card / Debit Card / Net banking or PayPal Transactions:
How will I know if my order is placed successfully?
After placing your order, you will receive a confirmation email and sms from us.
Can I order by telephone?
If you don’t wish to place an order on the website you can either write to us or call us to place your order. Customer service can be reached [email protected] or call at +91 93267 03430 six days a week, 10:30 am to 6.30 pm. Back To Top
Will you hold the order and ship it at a later time? Or can I choose my delivery date?
We regret that online orders cannot be held for later shipment. We normally ship by the quickest method available and delivery dates cannot be selected or changed. Back To Top
Can I modify my order?
If you order has not shipped, we will be able to modify your order. Reply back to us on the order confirmation email you received with the details and we will help you out. Or what’s app us with your order number at +91 93267 03430 six days a week, 10:30 am to 6.30 pm. Back To Top
Can I have my order delivered to multiple addresses?
We only accept one delivery address per order. Please place separate orders if you would like items delivered to different addresses. Back To Top
How do I cancel an order?
Please email us at [email protected] or call us at +91 93267 03430 to attempt cancellation of your order. If you order has not already shipped, we will cancel it. If your order has been shipped, it won’t be possible to cancel it. Back To Top
If I cancel my order, how will I get my refund?
After order cancellation, the money will be rolled back to your card/bank account within 7-10 working days post refund initiation. The amount for the cancelled order will be refunded back to into the same account that was originally used to make the transaction. A cash refund will not be possible for payments done via card or bank transfers.
In case you used an e-gift card to make the payment for the cancelled order, your e-gift card will be credited with this amount.
In case you have not received the payment in your account after receiving confirmation from Mora Taara about the refund, please get in touch with your bank regarding the delay in reflection into your account. If you need to get in touch with us please email us at [email protected] or call us at +91 93267 03430.
What forms of payment are accepted for on your website?
All credit cards, debit cards, e-wallets, bank transfers and cash on delivery are accepted.
Can I pay cash on delivery?
Yes, of course you can.
Is it safe to use my credit or debit card online?
Our trusted payment gateway partners use Secure Sockets Layer (SSL) encryption technology to protect your card information. All personal and financial information is transmitted using the https protocol over SSL, utilising state–of–the–art technology for consumer protection. Additionally, we do not store or collect any customers debit/credit card information.
Are there any hidden charges when I make a purchase on morataara.com?
There are absolutely no hidden charges. The product price and the shipping cost is stated clearly. Product prices are inclusive of all taxes and no other charges are levied.
Why is the price of an item in my saved shopping cart different from when I selected it?
Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
I did not receive an invoice with my product upon delivery. What should I do?
A copy of the invoice was emailed to you along with the order confirmation. Please search your inbox for “Mora Taara”. You would have also received an invoice when the product was delivered to you. If you would like us to email the invoice to you again, please send a request to [email protected]
Will selected items remain in my shopping cart if I close my browser?
If you create and sign in with your Mora Taara account you can add items to your shopping cart and come back later to complete the transaction. Items will remain in your shopping cart for 30 days, making it easy for you to browse and complete your purchase at a later date. You can log in to your account and access your saved shopping cart from any computer. Click here to create an account with morataara.com.
If you do not have an account with us, the items will remain saved in the cart as long as your current browsing session lasts.
In order to add items to my saved shopping cart, do I need to sign in?
If you are using the same computer, you will not have to sign in again. To access a saved cart from a different computer, you will need to log into your Mora Taara account before you add items to the cart.
Why is my saved shopping cart empty?
After 30 days, items saved in your shopping cart are removed.
Where are your stores?
Our Mumbai & Gurgaon stores are now closed permanently. Yes, we too are heart-broken. However, we love you guys just as much and we still offer quick delivery to all our Gurgaon & Mumbai customers for a small additional shipping charge. Call +91 93267 03430 for help, questions and special treatment. Our entire collection is available online. Start exploring here https://wzt.ec4.myftpupload.com/
RETURNS & EXCHANGES
What is Mora Taara’s return policy?
In case you receive wrong merchandise or damaged or defective merchandise, we will send you a replacement within 15 days at no extra cost. The process is given below. We do not accept returns of ceramic products and jewellery.
- 1) Email us at [email protected] about the damaged or defective product within 24 hours of receiving it. Include the order number and a photograph of the damaged piece.
- 2) Pack the merchandise back in the box with sufficient protection. Paste the return label on top of the box.
- 3) Give it to the courier service that will be scheduled by us.
Will the GST amount be refunded in cases I return/cancel my order?
Yes, the entire GST amount will be refunded in case of cancellation/return.
MY ACCOUNT AND SUBSCRIPTIONS
I forgot my account password, what should I do?
Click ‘My Account’ on the top right corner of the page and then send a request for new password by clicking ‘Forgot Your Password?’. You will receive an email with a link to reset your password within minutes.
How can I unsubscribe from Mora Taara newsletters?
Each newsletter has an unsubscribe button towards the end. Click on it to unsubscribe. If you have a Mora Taara account, you can also log into your account to unsubscribe.
Can Mora Taara assist my company with gift–giving and large orders?
Yes, our Business Gifts program is designed to meet your needs year–round. Please call +91 93267 03430 to speak with a sales associate or email us at [email protected] We accept bulk orders and many items can be customised, either with your company logo or personalised designs. Special packaging and end to end delivery is also offered for large orders. Read more about our Business Gifts programme here.
Can you customize an item with a company logo?
Yes, many of the items in our Business Gifts program can be embellished with a company logo. Please call +91 93267 03430 or email us at [email protected] and we’ll be happy to assist you.
Can I buy Mora Taara Gift Cards in bulk for my company?
Yes, to purchase Gift Cards in excess of Rs 50000, please call +91 93267 03430 or email [email protected]